$9.99/mo. gives you all in one protection for your device and data.

You have only 30 days from activation or upgrade to enroll in the Mobile Protection Pack.

Already have Mobile Insurance? You may enroll in Mobile Protection Pack at any time.

 

Check to see if you're eligible for Mobile Protection Pack

Enter your wireless number to see if you're eligible.

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This device is not currently eligible for Mobile Protection Pack. The Mobile Protection Pack service must be purchased within 30 days of purchase or upgrade to a new device. For more information about Mobile Protection Pack, call 1-800-331-0500.

We are unable to determine your eligibility at this time. Try again or call 1-800-331-0500 for eligibility information.
Note: The Mobile Protection Pack service must be purchased within 30 days of purchase or upgrade to a new device.

Mobile Protection Pack Device Eligibility

Mobile Protection Pack Features:

  • Reconnect quickly with next-business day shipping (in most cases) for a lost, stolen, damaged, or malfunctioning device.
  • Submit a claim online or by phone, 24/7, in 10 minutes or less.

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  • GPS locate and alarm functions to find a lost device.
  • Back up and restore your contacts, photos and videos.
  • Lock and then erase an unrecoverable device to secure your data.

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  • Call or click for personalized service from the comfort of your home.
  • Expert technicians can remotely access your PC or Mac to diagnose and walk you through solutions.
  • Access online tools specific to your device for setup, use-ability and interconnectivity.

Learn More >

 

 

Remote Support

Available to Mobile Protection Pack and Enhanced Support Customers.

Remote Support allows our tech experts to remotely log in to your phone to diagnose and fix any problems you may be having.

Remote Support Login

Enter the PIN given to you by your enhanced Support representive.


Mobile Protection Pack consists of Mobile Insurance, Enhanced Support and AT&T Mobile Locate.  *Mobile Insurance is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.  AT&T Mobile Insurance is not available for and does not apply to the Samsung Galaxy Camera (EK-GC100A), PlayStation® Vita, Amazon Kindle, BlackBerry® PlayBook™, phones on GoPhone® accounts, tablets with prepaid data plans, AT&T 3G MicroCell™, device models not sold by AT&T, or docks. AT&T Mobile Locate service is provided by Asurion Mobile Applications, LLC. & requires a compatible device. Certain features, such as alarm & lock, may not be available on all devices. Wireless data usage charges may apply. Coverage, device, and technical limitations apply. Enhanced Support Requires qualifying device and data plan. Data charges may apply. Functional computer and broadband internet connection required in some cases.